Privacy Policy
DIDADI Logistics Tech is committed to protecting your personal information and your right to privacy. As a global logistics provider specializing in FBA first-leg, overseas warehousing, and FCL door-to-door fulfillment, we handle your data with the same precision we apply to every shipment.
Overview
Welcome to DIDADI Logistics Tech ("DIDADI," "we," "us," or "our"). Founded in 2010 and headquartered in Shenzhen, China, we are a comprehensive international logistics service provider with branch offices in Guangzhou, Ningbo, and Hangzhou, and fulfillment centers across the United States, United Kingdom, Germany, France, and Italy.
We specialize in FBA first-leg logistics, overseas warehouse fulfillment, and full-container-load (FCL) door-to-door shipping for e-commerce sellers, importers, wholesalers, and B2B enterprises. As an official Amazon SPN and SHEIN Certified Partner, we process over 1.5 billion items annually through our tech-driven logistics platform.
This Privacy Policy describes how we collect, use, process, disclose, and safeguard your personal information when you visit our website, use our logistics platform, request quotes, access our shipping and warehousing services, or interact with us in any capacity. This policy applies to all clients, partners, vendors, and website visitors worldwide.
By using our services or accessing our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services.
Key Principle: We only collect the minimum data necessary to provide our logistics services -- from factory pickup in China to final delivery at your overseas warehouse or Amazon FBA center. Your data is never sold to third parties for advertising or marketing purposes.
Information We Collect
We collect information in three primary ways: information you provide directly (e.g., when requesting a quote or signing up for our platform), information collected automatically through our website and logistics system, and information from third-party sources such as e-commerce platforms and carrier partners.
Identity & Contact Data
- ·Full name and job title
- ·Business email address
- ·Phone number
- ·Company name and address
- ·Business registration details
- ·Amazon Seller ID / Shopify store URL
Shipment & Cargo Data
- ·Shipment tracking numbers & BOL
- ·Cargo descriptions, weight & dimensions
- ·Factory origin and destination addresses
- ·Customs declaration & HS codes
- ·FBA shipment IDs & warehouse labels
- ·Consignee and shipper details
Transaction & Service Data
- ·Service agreements and contracts
- ·Invoice and billing records
- ·Payment method (not card numbers)
- ·Shipping route and mode preferences
- ·Quote requests and correspondence
- ·Warehouse inventory records
Technical & Platform Data
- ·IP address and browser type
- ·Pages visited and time spent
- ·Device identifiers
- ·API/ERP integration logs
- ·Platform tracking interactions
- ·AI tracking system usage data
How We Use Your Information
We use your personal data only for legitimate business purposes directly related to providing our logistics services. Our legal bases for processing include contractual necessity, legal compliance, legitimate interests, and your consent where applicable.
FBA First-Leg & Freight Forwarding
Processing your sea freight, air freight, China-Europe railway, and truck shipments from Chinese factories to Amazon FBA centers and overseas destinations in the US, Canada, EU, and UK.
Overseas Warehouse & Fulfillment Operations
Managing inventory, one-piece dropshipping (DTC), FBA preparation, customized labeling, and return handling at our 60,000+ sqm global warehouse network across the US, UK, Germany, France, and Italy.
AI-Driven Tracking & Notifications
Providing real-time shipment tracking updates, proactive status notifications, and exception alerts through our self-developed digital logistics platform and seamless API/ERP integrations with Amazon, eBay, and Shopify.
Customs Clearance & Regulatory Compliance
Fulfilling legal obligations for customs declarations, trade compliance filings, tax documentation, and regulatory reporting required by authorities in China, the EU, US, UK, and Canada.
FCL Door-to-Door Coordination
Coordinating full-container-load shipments including origin consolidation, carrier scheduling, port operations, and last-mile delivery to commercial addresses for wholesale importers and retail brands.
1-on-1 Account Management & Support
Managing your client account, providing dedicated customer support, processing customized logistics quotes, invoicing, and resolving service inquiries through our team of 300+ logistics professionals.
Platform Optimization & Route Analytics
Analyzing aggregated, anonymized data to improve our logistics technology platform, optimize routing algorithms for our sea/air/rail networks, and enhance our 98% on-time delivery rate.
Security & Supply Chain Integrity
Detecting and preventing fraudulent activities, unauthorized access, and ensuring the integrity of our supply chain operations, warehouse security, and client data across all global locations.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We share data only as necessary to deliver our end-to-end logistics services or comply with legal obligations.
| Recipient Category | Purpose | Safeguards |
|---|---|---|
| Ocean, Air & Rail Carriers | FBA first-leg & FCL freight execution | Contractual DPA |
| Customs Authorities | Legal customs declarations (CN/US/EU/UK/CA) | Legal Obligation |
| Warehouse Partners | Storage, FBA prep, labeling & last-mile fulfillment | Contractual DPA |
| Amazon / E-commerce Platforms | FBA inbound shipment processing & SPN integration | Platform Agreement |
| IT & Platform Providers | Hosting, AI tracking, API/ERP integration | Contractual DPA |
| Last-Mile Delivery Partners | DTC dropshipping & B2B final delivery | Contractual DPA |
| Legal & Regulatory Bodies | Court orders, law enforcement requests | Legal Obligation |
We never share your data with: Advertising networks, data brokers, social media platforms for targeting purposes, or any third party for commercial gain unrelated to your logistics services.
International Data Transfers
As a global logistics company operating between China, the United States, Canada, the EU, and the UK, the nature of our cross-border logistics services requires international data transfers. We handle these transfers with the highest standards of compliance.
Your data flows along the same routes as your cargo. When you ship via our FBA first-leg or FCL door-to-door services, the associated personal and shipment data necessarily transfers between our Shenzhen headquarters, China branch offices (Guangzhou, Ningbo, Hangzhou), and our overseas fulfillment centers.
For transfers from the EU/UK to China, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission and equivalent mechanisms under UK GDPR. For transfers involving US data subjects, we comply with applicable state privacy laws including CCPA. In China, we comply with the Personal Information Protection Law (PIPL) for outbound data transfers, including completing required security assessments for cross-border transfers.
Data Security
We implement industry-leading technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction -- across our entire logistics technology infrastructure.
AES-256 Encryption
All shipment data, customer records, and API communications encrypted at rest and in transit
Role-Based Access
Multi-factor authentication and granular permissions for all 300+ team members and platform users
24/7 SIEM Monitoring
Continuous security monitoring, intrusion detection, and automated incident response across all global infrastructure
Our self-developed logistics platform undergoes regular penetration testing and security audits. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, as required by applicable law.
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by applicable law. Our retention periods are determined by international customs regulations, tax requirements, and the nature of our logistics operations.
Shipment & Customs Records
FBA, FCL, and freight forwarding customs filings
Client Account & Contract Data
Active relationship + post-termination period
Financial & Billing Records
Tax and accounting compliance (CN/US/EU/UK)
Warehouse Inventory Records
Fulfillment, FBA prep, and return processing logs
Platform & API Usage Logs
AI tracking system and ERP integration data
Marketing Communications
Until consent withdrawn or 3 years inactivity
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data. We are committed to honoring these rights and will respond to verified requests within the legally required timeframes (typically 30 days).
Right of Access
Request a copy of all personal and shipment data we hold about you
Right to Rectification
Correct inaccurate or incomplete personal data
Right to Erasure
Request deletion of your data where legally permitted (subject to customs retention requirements)
Right to Object
Object to processing based on legitimate interests
Right to Portability
Receive your data in a structured, machine-readable format
Right to Restrict Processing
Limit how we use your data in certain circumstances
To exercise any of these rights, please contact our privacy team or email our Data Protection Officer at privacy@didadi.com. We will verify your identity before processing your request. You also have the right to lodge a complaint with your local supervisory authority.
Cookies & Tracking Technologies
Our website and logistics platform use cookies and similar tracking technologies to enhance your experience, support our AI-driven tracking system, and analyze platform usage.
Strictly Necessary Cookies
Required for the website and logistics platform to function. These include session authentication, security tokens, load balancing, and shipment tracking session state. Cannot be disabled.
Performance & Analytics Cookies
Help us understand how visitors interact with our platform and which logistics solutions are most viewed. Data is aggregated and anonymized. Requires your consent where legally required.
Functional Cookies
Remember your preferences such as language, region, preferred shipping routes, and dashboard display settings to provide a personalized experience.
API & Platform Integration Cookies
Support seamless connections between our logistics system and your e-commerce platforms (Amazon, eBay, Shopify) for automated order processing and real-time inventory sync.
You can manage cookie preferences through your browser settings or our cookie consent manager. Disabling certain cookies may affect platform functionality, including real-time shipment tracking features.
Third-Party Platform Integrations
As an official Amazon SPN and SHEIN Certified Partner, our logistics platform integrates with multiple e-commerce and shipping platforms to provide seamless automated order processing. This section explains how data flows through these integrations.
Amazon SPN Integration: When you connect your Amazon Seller account, we receive order data, FBA shipment IDs, and inventory levels necessary to execute FBA first-leg logistics. We access only the minimum data required and process it under our data processing agreement with Amazon.
Shopify & eBay Integrations: Our API connects with your store to automate order fulfillment from our overseas warehouses. Order details, customer shipping addresses, and product information are processed solely for fulfillment purposes.
ERP System Connections: For enterprise clients, our platform integrates with your ERP system to synchronize inventory, shipment status, and billing data. All API communications are encrypted end-to-end.
Your control: You can disconnect any third-party integration at any time through your DIDADI platform dashboard. Upon disconnection, we will cease receiving new data from that platform, though existing data may be retained per our retention schedule.
Children's Privacy
DIDADI Logistics Tech provides business-to-business (B2B) and business-to-consumer logistics services intended exclusively for adults and commercial entities. Our FBA first-leg, overseas warehousing, and FCL door-to-door services are designed for e-commerce sellers, importers, wholesalers, and enterprises. We do not knowingly collect personal information from individuals under the age of 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@didadi.com. We will promptly delete such information from our records upon verification.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, new service offerings (such as expanded warehouse locations or additional logistics solutions), legal requirements, or regulatory guidance. We are committed to transparent communication about any material changes.
When we make significant changes, we will:
- →Update the "Last Updated" date at the top of this policy
- →Send an email notification to registered platform users and active clients
- →Display a prominent notice on our website for 30 days
- →Notify through in-platform alerts for API/ERP integration users
- →Maintain an archive of previous policy versions upon request
Your continued use of our services after the effective date of a revised policy constitutes your acceptance of the updated terms.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our dedicated privacy team. You can also visit our contact page for general inquiries about our logistics services.
DIDADI Logistics Tech Co., Ltd.
Floor 18, Tower A, Logistics Innovation Center, Futian District, Shenzhen, Guangdong Province, China 518000
Branch offices: Guangzhou · Ningbo · Hangzhou | Global fulfillment centers: US · UK · DE · FR · IT
Data Protection Officer (DPO)
For GDPR-related matters, our EU/UK representative and DPO can be reached directly at dpo@didadi.com. We aim to respond to all privacy requests within 72 hours and resolve them within 30 days. For logistics service inquiries, please visit our contact page or request a customized quote.
Your Trust Powers Our Supply Chain
At DIDADI Logistics Tech, data privacy isn't just a legal obligation -- it's a core business value. With 14+ years of experience and 1.5 billion+ items shipped, we handle your information with the same precision, security, and care we apply to every shipment across our global network.